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Privacy Policy

We are committed to protecting and respecting your privacy.
This privacy policy, along with our cookies policy, explains how we use and protect any personal data that we collect from you, or that you provide to us. We do not collect any data from which the identity of each individual visitor can be derived, unless you transmit your personal data yourself. Please read this privacy policy before using this Website or submitting any personal information. We do not share any personal information about you with other people or non-affiliated companies.

Collection of Information

The personal Information that we collect from users includes the following:

  • Full name
  • Address
  • Telephone number
  • Date of birth
  • email address, etc
How we use your data
  • To deliver your order
  • To send SMS and email notifications about your order
  • To enable Us to manage customer service interactions with you
  • For analysis and market research purposes to better understand your needs, and ensure we are giving you what you like.
  • To contact you electronically about promotional offers, products and services which we think may interest you
  • To carry out necessary fraud checks
  • To process payments and refunds
  • Deal with your enquiries and requests
  • Understand how our platform is used, so that we can continuously improve our platform and services.
How long we keep your information
  • We will retain your information for as long as is required to carry out the relevant services it was collected for, or for as long as you retain your account with us.
Cookie
  • Cookies are small pieces of information that are stored by your browser on your computer. We use cookies to enhance the online experience of our visitors (for example, to know about users’ product preferences) and to better understand how our platform is used.
  • Your personal information cannot be collected via cookie. If you want to disable cookies, you need to change your internet browser settings to reject cookies.
Security
  • The security of your data is extremely important to us and we have various measures in place to ensure we are doing all we can to protect it.
  • Your data (credit/debit card/transaction details) is protected by SSL technology (Secure Socket Layer). We take all necessary precautions into account to prevent any loss, illegal usage and change of information that we receive through our website. If you have any questions, concerns, or comments about our privacy policy, you can contact our customer care team.
Shipping / delivery policy
  • We provide free insured shipping on all orders for delivery within Kerala.
  • You will be notified when your package (order) is dispatched from our store and a tracking number will be sent to the email address that you provided during your purchase.
  • Estimated delivery time of product to your doorstep (home/office) is within 20 (Twenty) working days. However, we shall not be liable for any delay in delivery of the product owing to circumstances not attributable to us.
  • Please make sure that you will be available to accept your package at the time of delivery. If your package has been returned to us due to unavailability, we reserve the right to charge the re-delivery costs from you.
  • We do not take any responsibility for lost or stolen packages after delivery.
  • Any delivery dates or times shown as part of the checkout process are estimates only and are not guaranteed, even though we will try to deliver your order on time.
  • At the time of delivery, the recipient shall be required to provide any of the identity proof (original) to collect the product from the respective person.
  • The shipping and billing address cannot be changed after placing an order. If you will not be available at the provided address at the scheduled delivery time, please contact our customer care services to check the possibility of changing the shipment address or to postpone the shipping.
Return policy
  • To return an item that you purchased from this Website, You have to fill the online return request form within 2 (Two) days from the date of delivery of the product and send to us. After review of such return request, we may elect to send a return acceptance or rejection confirmation to you. If we accept your return request, we will send a courier to pick it up from you.
  • Product return will be accepted only in the event it is proved to our satisfaction that the delivered product was not as per the image/ description displayed on the Website.
  • We reserve the right to refuse returned products that have been used, worn, damaged or altered in any way.
  • We are not responsible for any returns that are lost, damaged or sent to the wrong address
  • Before returning the product, you will need to contact our customer care representative.
  • The product you return must be presented in saleable condition with the appropriate sales invoice and all original packaging and enclosures.
  • Any product that you purchased through our try @ home service is considered as a final sale, and not returnable.
  • We cannot take back any products that have been engraved for you. We reserve the right to refuse the return of any product that does not meet the above return requirements. All products will undergo quality checks before the exchange/refund is initiated. Thottathil Jewellery reserves the right to calculate the buyback amount of the product depending on the final evaluation by our quality check team.
Refund policy
  • Refund is subject to quality confirmation by our skilled quality assurance team and on verification that the packaging of the same is complete with all the documents like original invoice.
  • All refunds will be in the original form of payment within 10 (Ten) working days.
  • We will provide 100% (Hundred percent) refund only in the following conditions: (a) If we are cancelling your order after the payment; and (b) if the delivered product was not as per the image/description displayed on the Website.
  • Refunds on purchases made with a credit card will only be credited to the same card.
  • Once your refund has been issued, you will be notified via email and SMS. Please note that your banking institution may require additional days to process the refund.
Cancellation policy
  • We reserve the right to cancel any particular order due to limitation of the product in the inventory, error in pricing or product information.
  • You can cancel your order that has been returned to us due to your unavailability. We reserve the right to initiate the cancellation process if you do not respond to the request for re-delivery of the returned products. In such cases, we will charge a cancellation fee of 25% (Twenty Five percent) from the final product price.
  • No cancellation is allowed for purchased e-gift cards and products purchased through our try @ home service.
  • We will notify you via email & SMS, if your order has been cancelled.
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